International

International customers please click here.

 

Australian Domestic Shipping

Free Shipping over $60.00

Simply spend over $60.00 and you qualify for FREE shipping anywhere in Australia!! Free shipping is by either Fastway Couriers or Australia Post's regular parcel service. We also have excellent EXPRESS post shipping rates if you'd like your package sent by the fastest option. See below under 'Costs' for further info.

Same Day Shipping

We ship orders on the same day they are placed, provided it is before 2pm Eastern Standard Time on a normal business day (ie excludes weekends & public holidays). Customers paying by bank deposit will have their orders sent the same day payment is confirmed in our account.

Estimated Shipping Times

Based on standard shipping times. May vary slightly due to environmental factors (floods etc) or peak periods.

Coffs Harbour
Same day pickup available
Regular Post
(free shipping over $60) 
Express Post
Brisbane, Sydney, Gold Coast, Sunshine Coast 
1-2 working days Overnight
Melbourne, Hobart, Adelaide 3-5 working days 2 days
Regional NSW 2-4 working days 2-3 days
ACT 2-3 working days 1-2 days
Regional VIC, QLD 3-5 working days 3 days
NT Darwin, Remote QLD 8-10 working days 3-4 days
Perth 8-10 working days 2-3 days

 
Claims & Returns Policy

Change of Mind: You may return items (in as new condition) within 7 days of delivery. We'll provide you with a store credit for the value of the returned items once they have been received LESS the original cost of shipping (where free freight was allowed). You are responsible for the freight costs to send the item(s) back. Note, damage to the product or packaging, missing tags or anything else that renders the product in less than 'as new' condition will result in reduced or zero credit being allowed.

Missing Products: MiniZoo has a two stage checking process which involves marking the customer invoice once when a product is picked from the warehouse and then a 2nd time when a product is packed. This process reduces missing stock errors to less than 0.01%. Sometimes small products can also get caught up in packaging material. If you believe a product is missing please check the floor area where the box was opened as well as the box itself and any scrunched up newspaper thoroughly. If products are missing from your order we will require photographic evidence of your customer invoice showing the check marks. All claims MUST be made within 7 days of receiving your order.

Defective or Incorrect Products Received: If the return is a result of a defective product or an error on our part you are entitled to a full refund and we will also pay the return freight costs (lowest cost option).... however your claim must be made within 7 days of delivery.

To return an item, simply mail to: Minizoo, 7 Mikinos St, Coffs Harbour NSW 2450. We'll notify you via e-mail of your refund or credit where applicable once we've received and processed the returned item.

Costs

We give free freight within Australia for orders valued at $60 or more. Just select the free freight option when going through the checkout. A $1.99 packaging and handling fee applies to all orders to cover costs of packaging & payment processing. Note free shipping applies to one delivery address. If checking out with multiple shipping destinations a request will be forwarded for payment of the cost price of delivering to the extra address(es).

The default currency is AUD when viewed from Australia. Pricing may default to international currencies when viewed from other countries. To change currency click any product then select from the menu on the right side of the screen.

Free Pick-up

If you live in the Coffs Harbour area you can choose our free 'Pick-up from Coffs Harbour' shipping option. If you are passing through, or holidaying in Coffs, you may put the Coffs Harbour postcode 2450 in your shipping address and you will also be given the option to pick up your order. The address for pick-up is 7 Mikinos Street, Coffs Harbour. The $1.99 P&H charge on all orders still applies. Please write the pick-up date and approximate time in the order comments. We will call to confirm that your order is ready. Orders must be submitted and paid for online prior to collection.

Postage - Within Australia

We send our parcels out with either Australia Post or Fastway Couriers. All shipping charges will be charged at Australia Post standard rates (unless qualified for free freight - see above). Orders will be processed within 24 hours of receipt (except over weekends & public holidays) and should arrive at most destinations within 1-5 working days depending on Australia Post standard delivery times. If you require urgent delivery please select Express Post when checking out. Tracking for Australia Post items ... http://auspost.com.au/track/  Tracking for Fastway ... http://www.fastway.com.au/

Please note that Australia Post has now discontinued the use of 'Do Not Safe Drop' stickers on parcels. This means that if no-one is home at the time of delivery parcels will be left at the premises.
There are three courses of action that customers can take:
1. Request Signature on Delivery (SoD). Cost $2.95. Click this link to add Signature on Delivery to your order.
2. Set up a Parcel Locker or register for Parcel Collect - a secure over the counter pickup service at your local Aust Post (both of these options are free). You will then need to put the Aust Post address on your order under shipping address.
3. Leave things as they are and your parcel will be simply left at your home address.
Parcels delivered by Fastway Couriers are unaffected by these changes.

You may leave instructions in the comments as you check out such as 'please leave parcel behind the gate' and we will include this message on the mailing label.

Other Matters

Mini Zoo will not be held responsible or liable for items lost in the postal system. The responsibility is on the purchaser to insure items. Insurance is available at a small additional cost. Please contact us to arrange insurance if you wish this to happen.