Shipping and Returns

COVID-19 update:

Business as usual at MiniZoo. We're still happily picking and packing and shipping both domestic and international orders on a daily basis. Freight and Logistics AND home delivery services within Australia continue to operate as before.

MiniZoo is a Covid Safe Workplace. Please note however, that out of an abundance of caution our free Pickup option is suspended until the current Covid restrictions in NSW are eased. Thanks for your understanding. Parcels for our local customers can still be received through the mail :)

Australian Domestic

Australia Post is currently operating at close to normal conditions however minor delays may be experienced in areas affected by Covid19 restrictions. The Express Post Guarantee has been suspended however Express is still significantly faster than standard mail.

Further information can be found here .. Australia Post domestic delivery information

Standard Post - Australia Post eParcel service

- $9.95 Australia Wide Flat Rate OR Free Shipping over $99.00

Simply spend over $99.00 and you qualify for FREE shipping - anywhere in Australia!!

Express Post - Australia Post Express Post service

- Up to 0.5kg - $11.95 Australia wide

- 0.5kg to 5kg - $11.95 NSW/ACT. Rest of Australia $16.95.

- Over 5kg - $16.95 NSW/ACT. Rest of Australia $19.95.

For important updates regarding shipping & deliveries to your area by Australia Post, please click here.

Tracking with Signature on Delivery is automatically provided for every parcel. If you do not need a signature please leave instructions in the comments as you check out, such as 'please leave parcel behind the gate' and we will include this message on the mailing label.

The Aust Post tracking page is... http://auspost.com.au/track/.

Please note - to avoid unnecessary contact Aust Post may sign on behalf of the recipient. Customers may also request the Safe Drop option where the Postie signs on behalf of the recipient and will leave the parcel in a safe location at your property. Please see https://auspost.com.au/service-updates/current-updates/no-signature-required-for-delivery-or-collection?

*Free Pickup Currently Unavailable*

Customers in the Coffs Harbour and surrounds area will be given a 'Free Pickup from Coffs Harbour' option at the checkout:

  1. Choose 'Free Pickup' option when checking out
  2. Pickup from our Coffs Harbour Warehouse between 8am and 2pm weekdays (public holidays excluded). Browsing within the warehouse space is not permitted.
Please note that the Covid safe check-in is now mandatory before entering our premesis. Click here if you are unable to check in using the QR code.

Warehouse Contact: 0480 170 866

MiniZoo Address: Unit 2, 5 Forge Drive, North Boambee Valley (Coffs Harbour), NSW 2450.

Express Post orders placed before 12 noon Sydney time (AEDST) are shipped same day.

Standard Post (and free-ship) orders are typically shipped within 1 business day (weekends, public holidays and Christmas to New Year period excluded). During peak times (Oct-Dec and during Sales) this can extend up to 3 business days. Express Post orders are given higher priority under these circumstances.

Customers paying by bank deposit will have their orders sent once payment is confirmed in our account.

Estimated delivery times below are based on information supplied by Australia Post. The number of days refers to Business Days (excludes weekends and public holidays). Times may also vary slightly due to environmental factors (floods etc) or peak periods. 

NSW

Express
Post
Standard
Post

Sydney Metro

Overnight 2-3 days
Gosford 1-2 days
2-3 days
Wollongong 1-2 days 2-3 days
Newcastle 1-2 days 2-3 days
Albury 1-2 days 2-3 days
Tweed 1-2 days 2-3 days
NSW Country 1-2 days 2-4 days
ACT Express
Post

Standard
Post
 

Canberra Metro

1-2 days

2-3 days

ACT Other

(0251-0299)

2-3 days 2-4 days
VIC Express
Post
Standard
Post
Melbourne Metro 2-3 days
3-5 days
Geelong 2-3 days 3-5 days
Ballarat 2-3 days 3-5 days
Wodonga 2-3 days 3-5 days
VIC Country 3-4 days 4-6 days
QLD Express
Post
Standard
Post 
Brisbane Metro 1-2 days
2-4 days
Brisbane Outer
2-3 days
3-4 days
Ipswich 1-2 days 3-4 days
Gold Coast 1-2 days 3-4 days
Coolangatta 1-2 days 3-4 days
Sunshine Coast 1-2 days 3-4 days
QLD Country Near 2-3 days 3-5 days

QLD Country Mid

2-4 days 3-5 days
QLD Country North 3-4 days 3-5 days
SA Express
Post
Standard
Post
Adelaide Metro 2 days
3-4 days
SA Other 2-3 days 3-5 days
SA Rural/Remote 3-4 days 4-6 days
NT Express
Post
Standard
Post
Darwin CBD 3-5 days 6-8 days
NT Near 4-6 days 14-15 days
NT Remote 5-7 days  14-15 days
WA Express
Post
Standard
Post

Perth CBD

2 days
5-7 days
Perth Metro 2 days 5-7 days
WA Other 3-4 days 6-8 days
WA Rural/Remote 4-5 days 8-10 days
TAS Express
Post
 
Standard
Post 

Hobart +

Launceston Metro

2-3 days
4-6 days
Tas Country 3-4 days 4-6 days

Purchaser of Goods only Eligible for Returns:  Only the original purchaser may make a returns claim. If you have received a product originally purchased from MiniZoo as a gift you are not eligible to return it for credit.

Goods must be purchased from MiniZoo:  Proof of purchase from MiniZoo must be provided on all goods that are returned for credit or refund.

Change of Mind:  You may return items (in new condition) within 7 days of delivery. We'll provide you with a store credit for the value of the returned items once they have been received. Shipping costs are non-refundable. In cases where free shipping was provided the return value will be reduced by the standard post shipping charge (if the total original order value would have fallen below our free shipping threshold after removing the returned item). You are responsible for the freight costs to send the item(s) back. Note, damage to the product or packaging, missing tags or anything else that renders the product in less than as new/re-saleable condition will result in reduced or zero credit being allowed.

Missing Products:  If you believe a product is missing please thoroughly check the floor area where the box was opened as well as the box and amongst any packing materials. Please email info@minizoo.com.au with your order number and photographs supporting your claim. We will then respond, check our stock levels and work through the best solution with you. All claims MUST be made within 7 days of receiving your order.

Wrong Product Received:  MiniZoo has a highly accurate barcode/scanning system to verify the contents of each parcel however human error can sometimes occur. If you have received the wrong item please email info@minizoo.com.au with your order number and photographs supporting your claim. We will then respond, check our stock levels and work through the best solution with you. All claims MUST be made within 7 days of receiving your order.

Defective or Incorrect Products Received:  If a defective product is received you are entitled to a full refund. We will also pay the return freight costs (lowest cost option) if the faulty product is returned. Alternatively, a store credit for the value of the goods may be given when agreed upon by both parties. All claims MUST be made within 7 days of delivery.

To return an item, simply mail to: Minizoo, Unit 2/5 Forge St, North Boambee Valley, NSW 2450. We'll notify you via e-mail of your refund (or credit where applicable) once we've received and processed the returned item.

* IMPORTANT - The following is not considered defective:

Minor Plastic Warping - due to the nature of the material (PVC) thin parts such as a leg, sword, horn, or wing etc can be slightly out of shape due to post casting cooling effects at the factory or following exposure to warmth and or pressure. This can occur at any time from when the figures are first manufactured right through the supply chain. While we do our best to minimise it we can't avoid it altogether.

The good news is that there is a very simple trick to fix it that works 99% of the time. Just run the model under warm water until it becomes extra soft, then hold the warped part in the correct position while running cold water over it. This 'resets' the plastic in its original and correct position.

Paint Variations - it is good background as a collector to know that the models are hand painted, so you will never find two exactly the same or the exactly same as in the display images - in fact, this is part of their charm and appeal. The manufacturers are also forever updating and making modifications to the paint styles. Different batches are almost always a slightly different shade or tone to earlier versions and also studio photo lighting can make colours appear different to real life. It is impossible to guarantee that the paintwork on the images provided by our suppliers will always be exactly the same as the end product.

Occasionally we receive unclaimed parcels back from the couriers. This may occur if several delivery attempts as well as contact attempts by the delivery agents have been unsuccessful. When an unclaimed parcel arrives here the MiniZoo staff will then again attempt to contact the customer. If there is no response after 7 days no further action will be taken. If the customer claims the parcel a $10 Aust Post Returned to Sender fee will be charged on top of any re-shipping costs.

MiniZoo provides automatic insurance and will replace the contents of lost parcels. For a lost parcel claim to be approved a package must be confirmed as lost by Australia Post after a full search and investigation has been conducted by their missing parcels team. We do not provide refunds or replacements for items that have been delivered and subsequently stolen (such as in the case where parcels have been left at a premises by the delivery agents).

 

Worldwide Shipping

COVID-19 update:

International orders are still being packed and collected from our warehouse daily however due to the lower level of available flights many countries are being affected by freight delays. Some countries have had services suspended completely. Please click here and check your country's status before placing your order. 

  1. we pack your order and arrange for the Australia Post Courier to pick it up (usually within 24hrs)
  2. the courier transports your parcel to Australia Post in Sydney
  3. from Sydney it is flown to your country and goes through customs processing
  4. after customs clearance it is transferred to your domestic mail service for delivery

The freight cost is based on the parcel weight, and is adjusted in 100gram increments up to 2kg, then in 500gm increments above 2kg up to a maximum of 10kg. 

To estimate your shipping cost follow these simple steps:

  1. add products & and go to your MiniZoo shopping cart
  2. click 'estimate' on the shipping line & add your country, state and zipcode
  3. click 'estimate shipping'
  4. experiment by adding / removing products and repeat steps 1,2 & 3.

It's important to note that some governments charge import taxes / duties on goods brought in from overseas (usually when over a particular value). Any such taxes, if levied, are the responsibility of the purchaser.

Currency conversion charges may be charged by PayPal, Visa & MasterCard.

* buyers' tip ... It is often cheaper to send by EXPRESS courier once your parcel is over 2kg!!

Yes! You will receive an email when your parcel ships containing your international tracking number. The tracking page for Australia Post Express Courier is .. https://auspost.com.au/

* buyers' tip ... Once your parcel has arrived in your country you can also track it through your local postal service or other international mail tracking sites. For example, USA customers can use https://www.usps.com/

Standard International

  • The average time for most international parcels to arrive is 8 - 15 days but may take up to 3 weeks to some countries.
  • Parcels to the USA and parts of Asia arrive in 1-2 weeks on average. New Zealand is typically less than 1 week.

Express Courier

  • 3-4 business days between major metropolitan areas. Most parcels are delivered within 1 week from order date.

Factors that affect the delivery time include time in customs, efficiency of the domestic mail service, public holidays, extreme weather and peak delivery periods (in December).

If your parcel hasn't arrived after 3 weeks from the shipping date you can contact Jason on info@minizoo.com.au for a follow up.

Display Currency

The default currency is AUD when viewed from Australia. Pricing may default to international currencies when viewed from other countries. To change currency select from the flag menu at the top right of screen. Australian domestic taxes are removed from the pricing at the checkout stage.

We accept PayPal, American Express, Visa and MasterCard for all international orders. Afterpay is available for New Zealand.

Unclaimed Parcels

Occasionally we receive unclaimed parcels back from the couriers. This may occur if several delivery attempts as well as contact attempts by the delivery agents have been unsuccessful. When an unclaimed parcel arrives here the MiniZoo staff will attempt to contact the customer via all practical means. If a period of 7 days has expired without a reply no further action will be taken.

MiniZoo provides automatic insurance and will replace the contents of lost parcels. For a lost parcel claim to be approved a package must be confirmed as lost by Australia Post after a full search and investigation has been conducted by their missing parcels team. We do not provide refunds or replacements for items that have been delivered and subsequently stolen (such as in the case where parcels have been left at a premises by the delivery agents).

 If you have any other questions regarding ordering from overseas please contact Jason on info@minizoo.com.au

Updated 11/1/2021