Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) is being used online. PII is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website. We/our refers to MiniZoo principals and staff.

What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter or enter information on our site.

How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
      • To personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested.
      • To administer a contest, promotion, survey or other site feature.
      • To quickly process your transactions.
      • To send periodic emails regarding your order or other products and services.
      • To inform you of your parcel's status and tracking status via our courier services

How do we protect visitor information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information.

Do we use 'cookies'?
We do use cookies in the following ways:
      • To
remember your cart contents in the case that you are not ready to complete your purchase
      • To track website behaviour via Google Analytics and Klaviyo, our email marketing system.

Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

Third party links
We do not include or offer third party products or services on our website.

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users.

We have not enabled Google AdSense on our site but we may do so in the future.

Afterpay Australian and Cross Border Policy Terms
Afterpay in now available in New Zealand, Canada and the UK (known as Clearpay). Please click here to read the applicable Cross Border Policy Terms. Please click here to read Afterpay's Australian Privacy Policy page. MiniZoo agrees to comply with all such Privacy Terms.

Users can visit our site anonymously
Users will be notified of any privacy policy changes on our Privacy Policy Page
Users are able to change their personal information by logging in to their account

How does our site handle do not track signals?
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third party behavioral tracking?
It's also important to note that we do not allow third party behavioral tracking

Children under 13
We market to but we do not collect detailed information from children under 13. Children under 13 are able to add their name and email address to our mailing list. This information is used solely for the purpose of sending out our regular email newsletters.

In order to remove your child's information please contact us here
Parents can review, delete, manage or refuse with whom their child's information is shared through by contacting us directly.

Should a data breach occur:
We will notify the users via email within 7 business days

We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.

Email Addresses
We collect your email address in order to:
      • Process orders and to send information and updates pertaining to orders
      • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred  
      • Allow our couriers to update you regarding parcel tracking information

We agree to the following:
      • NOT use false, or misleading subjects or email addresses
      • Identify the message as an advertisement in some reasonable way
      • Include the physical address of our business or site headquarters
      • Honor opt-out/unsubscribe requests quickly
      • Allow users to unsubscribe by using the link at the bottom of each email

If at any time you would like to unsubscribe from receiving future emails, you can click the 'unsubscribe' link at the bottom of each email.
We will promptly remove you from ALL automated correspondence.

Protection of Information
Credit card payments are processed securely via the Braintree payment gateway. We do not have access to, or store your credit card information. Other information such as phone numbers, addresses etc are accessible only by authorised personel.

Contacting Us
If there are any questions regarding this privacy policy you may contact us here.

Unit 2, 5 Forge Drive, North Boambee Valley, NSW 2450, Australia
+61477 174 555


Last Edited on 6th March 2024