How to Place a Layby at MiniZoo
We will then contact you within 24hrs to arrange your payment schedule.
Note: This service is only available to Australian and New Zealand customers. Minimum $20 installments. The layby payment option is not available during major sales.
Q. What is the minimum order amount for a layby?
A. The minimum is $100 AUD.
Q. What are the payment terms?
A. We'll request a 10% deposit at the time your layby is placed. We then recommend weekly or fortnightly payments. Note - if a deposit has not been received within 7 days the layby will be cancelled. Minimum installment amount $20.00 AUD.
Q. How long can my layby go for?
A. Anywhere from 1 week to 4 months. Christmas layby's will open from August 1st in 2020.
Q. What payment methods can I use?
A. You can pay your installments by Visa/Mastercard, AMEX, or PayPal. Direct Deposit is available to Australian residents.
Q. I'm from a country outside Australia - can I place a layby?
A. Layby's are currently only available to Australian & New Zealand residents. I you live outside Australia and wish to place a layby please contact us here.
Q. Why can't I layby during a sale?
A. Sale prices are a special offering during which time we reduce our profit margins. Layby's are costly for us to administer so we can't offer both sale prices and layby terms at the same time.
Q. When will my order be shipped?
A. Your order will be shipped within 24-48 hrs of receiving the final payment unless you instruct us otherwise
Q. Can I add or deduct products to or from my layby before it is paid in full?
A. Yes, you may make one adjustment (of as many products as you like) at no charge by simply emailing us your request. Additional changes on later dates will incur a $10 admin fee on each occasion.
Q. How do I know what my current layby balance is?
A. You will be updated by email or through our account customer message system every time a payment is made
Q. Am I able to cancel my layby & receive a refund?
A. Yes, the full amount of payments to date will be refunded less a $10 administration fee
If you have any other questions email us at email@example.com today. We'll get back to you ASAP.
last updated 22nd June 2020