Worldwide Shipping

MiniZoo welcomes international customers. In fact, you make up more than 20% of our total business!

"Hi Jason, The figurines arrived this morning in pristine condition! Thank you for putting in so much thoughts into preventing them from damage during shipping. Its something some retailers fail to consider and the quality of the figurines diminish significantly. I will be putting up more orders in the next few weeks to come." Regards, Haniman (Singapore)

"Hi, I just wanted to thank you, my order arrived yesterday and we're really happy with it, everything was in perfect condition. Very reasonably priced for the items and the shipping, and we were very happy with the selection and high quality items you offer. Hope you have a very Merry Christmas! Cat" (Canada)

"Hi Jason, My order was delivered in just 10 days for the record.
Many thanks again for the good service. Best Regards, Karel" (Netherlands)

"Just want to let you know that you are the BEST BY FAR of all the miniature animal outlet on this entire planet. The dealers here in the U.S. can not compare." Edward Russell - Russell Bros Circus (USA)

MiniZoo has partnered with Australia Post for reliable, tracked standard international shipping AND super quick Express International services

 

Attention Canadian Customers - updated 27th November 2018
Due to significant internal backlogs caused by industrial action Canada Post have requested that we do not despatch parcels until further notice. Canada Post apologizes for the inconvenience and have assured us they will do everything possible to minimize the impact. We’re happy to continue to collect any orders you have for Canada however dispatch & delivery delays will occur. We can only dispatch orders when the issue is resolved and at this point in time there is no defined date that this will happen. Canada Post will also provide updates when more information is available which will be published on the Australia Post website at: https://auspost.com.au/about-us/news-media/important-updates/international-mail-updates

 

How does it Work?

Standard International

  1. we pack your order and arrange for the Australia Post Courier to pick it up (usually within 24hrs)
  2. the courier transports your parcel to Australia Post in Sydney
  3. from Sydney it is flown to your country and goes through customs processing
  4. after customs clearance it is transferred to your domestic mail service for delivery

International Express

  1. we pack your order and arrange for the Australia Post Courier to pick it up (usually within 24hrs)
  2. the courier transports your parcel to Australia Post in Sydney
  3. from Sydney it is flown to your nearest major city and expedited through customs
  4. it is delivered by the fastest available postal service to your door

 

How much does it Cost?

The freight cost is based on the parcel weight, and is adjusted in 100gram increments up to 2kg, then in 500gm increments above 2kg up to a maximum of 10kg.

To estimate your shipping cost follow these simple steps:

  1. add products & and go to your MiniZoo shopping cart
  2. click 'estimate' on the shipping line & add your country, state and zipcode
  3. click 'estimate shipping'
  4. choose your preferred shipping option

You can continue to add or remove products & experiment with the shipping cost by repeating the above process. You may need to refresh the cart page for changes to take effect on the shipping calculations.

* buyers' tip ... It is often cheaper to send by EXPRESS courier once your parcel is over 2kg!!

 

Can I Track my Parcel?

Yes! You will receive an email when your parcel ships containing your international tracking number. The tracking page for Australia Post Express Courier is .. https://auspost.com.au/

* buyers' tip ... Once your parcel has arrived in your country you can also track it through your local postal service or other international mail tracking sites. For example, USA customers can use https://www.usps.com/

 

How Long Does it Take to Arrive?

Standard International

  • The average time for most international parcels to arrive is 8 - 15 days but may take up to 3 weeks to some countries.
  • Parcels to the USA and parts of Asia arrive in 1-2 weeks on average. New Zealand is typically less than 1 week.

Express Courier

  • 3-4 business days between major metropolitan areas. Most parcels are delivered within 1 week from order date.

Factors that affect the delivery time include time in customs, efficiency of the domestic mail service, public holidays, extreme weather and peak delivery periods (in December).

If your parcel hasn't arrived after 3 weeks from the shipping date you can contact Jason on info@minizoo.com.au for a follow up.

 

Payment Methods

We accept PayPal, Visa and Mastercard for international orders.

 

Are there any Extra Charges?

There are no hidden or extra charges from MiniZoo.

It's important to note that some governments charge import taxes / duties on goods brought in from overseas (usually when over a particular value). Any such taxes, if levied, are the responsibility of the purchaser.

Currency conversion charges may be charged by PayPal, Visa & Mastercard.

 

Unclaimed Parcels

Occasionally we receive unclaimed parcels back from the couriers. This may occur if several delivery attempts as well as contact attempts by the delivery agents have been unsuccessful. When an unclaimed parcel arrives here the MiniZoo staff will then again attempt to contact the customer via phone, text and/or email. If, after a period of two weeks has expired, these attempts to make contact are also unsuccessful MiniZoo will refund the purchase price minus courier delivery & return charges paid, less a $25 AUD administration charge. For example: a $150 order may be refunded $95 after $25 admin fee and $30 in courier fees are deducted.

 

Other Matters

  • You can view the following link to the Australia Post website for further information if required http://auspost.com.au/business/international-delivery.html .
  • Note - box sizes are limited to a 140cm (55 inch) girth for international freight by Australia Post
  • MiniZoo will not be held responsible or liable for items lost in the postal system.

 If you have any other questions regarding ordering from overseas please contact Jason on info@minizoo.com.au

 

 

Updated 23/4/18