Frequently Asked Questions
Q. What scale are the animals?
A. The scale of the animals varies greatly, although the most common scale is considered to be 1:20. Wherever possible we have included the exact measurements of each product in the product description.
Q. What are the products made from?
A. The figurines from our most popular brands are made from PVC (plastic) and painted with non-toxic acrylic paints. Please refer to our Toy Safety page for information specific to each brand.
Q. What age are the animals suitable for?
A. Most of the products are suitable for ages 3+. There are exceptions to this and we recommend you refer to our Toy Safety page for information specific to each brand, or read the individual product descriptions for further detail.
Q. Do you ship internationally?
A. Yes, we ship to almost every country in the world. If you can select your country from our shipping page then there's no problem! See our International Shipping page for further information.
Q. My figurine doesn't stand up or has a bent piece. How do I fix it?
A. A common problem with PVC figurines is plastic warping. This often affects long thin sections such as legs and horns. To straighten simply heat the model with warm water or a hairdryer, then hold the part in the correct position while running under cold water. This resets the plastic in the correct position. Repeat if necessary. If a part has broken off we recommend using a 2 part quick drying epoxy glue (such as araldite) to repair. Ensure the pieces are clean before applying glue. In larger pieces it is often helpful to drill a small hole in the two parts and insert a metal pin (such as a cut off paperclip) before applying glue and pushing the two halves together. Pinning provides significant additional strength.
Q. What animal is in the MiniZoo logo?
A. It's an Antelope
Still can't find what you're looking for? You can get in contact with us here and we'll be happy to help!